AHA ACLS, BLS, PALS, NRP, PEARS, ACLS EP, PHTLS and Heartsaver First Aid, CPR/AED Saving American Hearts, Inc 6165 Lehman Drive Suite 202 Colorado Springs, Colorado 80918 Catherine Brinkley (719) 551-1222 email: admin@savingamericanhearts.com

Saving American Hearts LLC Business Plan 2015

Saving American Hearts LLC Business Plan 2015
SAVING AMERICAN HEARTS LLC 2015 BUSINESS PLAN





TABLE OF CONTENTS

1). Table of contents

2). Executive Summary

3). Business Description and Vision

11). Definition of the Market

19). Description of Products and Services

27). Organization & Management

37). Marketing and Sales Strategy

39). Financial Management

44). Appendices



EXECUTIVE SUMMARY



Welcome to Saving American Hearts LLC!

Saving American Hearts was founded in April 2011. This came after almost two years of providing classes to hospital employees where I worked. I decided to branch out, offer classes more frequently and provide day and night course options.

We provide American Heart Association courses for Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), Basic Life Support (BLS), ECC & Pharmacology, Advanced Cardiac Life Support for Experienced Providers (ACLS EP), Pediatric Emergency Assessment, Recognition and Stabilization (PEARS), Airway Management, Intraosseous Access and Neonatal Resuscitation Program (NRP) to healthcare providers in the Colorado Springs and Denver Area. These courses are based on the latest guidelines and information from the American Heart Association, The American Stoke Association Scientific Advisory and the American Academy of Pediatrics.

We offer courses that are not offered or not offered as frequently as our competitors, and we offer a variety of scheduling options including night classes.

My goal is to become an international training center so that I can help coordinate American Heart Association classes around the world and in Canada, working with the Heart and Stroke foundation there. I have been asked to help bring the Pediatric Emergency Assessment, Recognition and Stabilization course to the Heart and Stroke Foundation in Canada so that my contacts there can become instructors and begin teaching the PEARS classes there.

My contacts in India, have asked me to help them start a 9-1-1 service there and begin the steps to help them become instructors and begin teaching Advanced Cardiac Life Support, Basic Life Support and Pediatric Advanced Life Support courses to the doctors and nurses in hospitals there.

A doctor from Columbia has also requested my help in becoming a BLS, PALS and ACLS instructor so that he can begin teaching classes in his home town there, and ask his colleagues to join him in training further outlining areas of Columbia.

I have been asked to help a group of doctors, nurses and respiratory therapists on a three month long mission trip spending one week in each county beginning in Madagascar, Malawi, Uganda, Ethiopia, and finally Niger. This group of healthare providers have been going on these mission trips for several years. They speak of Intensive care units where dogs walk around inside rooms that have no windows and people do not have basic necessities such as soap to wash their hands. We would like to teach basic first aid and CPR there

Christian Medical Ministry to Cambodia

In October of 2012 we organized "Shock Fest" in downtown Irving, Texas just on the outskirts of Dallas. We had the local Fire Department, Irving EMS and Police take part in our event. Carter Blood Care hosted a blood drive and numerous vendors participated. This was our first Annual Event. At this event we did public displays of life saving measure such as AED use, CPR for Adults, Infants and Children. We are working on turning this into a Mass Casualty Disaster Drill for the City of Colorado Springs in the spring of 2015.

I have provided basic CPR and first aid classes at no cost to pregnant women and parents of small children in the Dallas/Fort Worth area of Texas. We reached out to the local Women's health clinics as well as Doulas and midwives to get the referrals and encourage parents to take classes provided free of charge. We are continuing to offer these free classes in the Colorado Springs, Colorado area.

We organized supplies to send to Africa with various mid wife teams in the Wichita Falls, Texas area, and have already made contact with several people to send supplies to Doctors without Borders on a regular basis.

We have provided free American Heart Association classes to those healthcare providers who were unemployed and needed the certification to secure a job.

We teamed up with Dr. Malik of Ethicus Hospital in Grapevine, Texas and provided 33 Basic Life Support certifications for new United States Citizens to help them secure employment in the United States. We also provided ECC and Pharmacology courses at no cost to those interested in working in the hospital and watching the heart monitors on various units of the hospitals.

I have an Associates Degree in Nursing and in Applied Science. I have worked in critical care areas of the hospital for the last 27 years. I would like to plan a Mass Casualty simulation near the first of the year including a blood drive and vendors to help us educate the public on CPR and various healthy topics.

We will be starting a "Heart Healthy Cookbook" and requesting entries from the public as well as a list of Heart Healthy meals available at local restaurants. We will be including vegan choices as well. We are working on plans to begin implementing this at the beginning of July 2015. With the success of this free cookbook, we will begin plans for a Healthy Holiday Cookbook.

I've also asked many local businesses to allow me to carry a manikin baby, wrapped up in a blanket into their business. After shopping a few moments, I then begin yelling: "Help, somebody help, my baby isn't breathing" and see who comes to my aid. I will have back up assistants to come help, and we will perform Basic Life Support right there for all to see. I then hope to encourage bystanders to take courses so that in the next emergency they will know what to do. It could be their neighbor, friend or their child.







BUSINESS DESCRIPTION AND VISION



MISSION STATEMENT

My mission is to ensure that every healthcare provider is given the latest, most updated recommendations and education on Advanced Cardiac Life Support (ACLS), Pediatric Life Support (PALS), Basic Life Support (BLS) and ECC & Pharmacology from the American Heart Association and the American Stroke Association Science Advisory. Never again will any healthcare provider stand at the bedside of their patient and question their own ability to handle a life threatening situation. That no healthcare provider will ever be denied access to this education due to race, religion, beliefs or economic situation.

VISION

My vision is to ensure the competence of every healthcare provider across the globe. To save more lives than any other time throughout the documented history of our planet. To make death from cardiac arrest and stroke an event of the past, and wipe it away from our future history. Every doctor, nurse and healthcare provider across the globe will know what to do in every conceivable life threatening circumstance when an adult, child or infant is involved. To create a new environment in which these stressful, life threatening situations are presented to healthcare providers by encompassing the educational foundation by which these courses are currently taught, and provide a stress free, relaxed, enjoyable, informative, engaging and pleasurable environment. To nourish the seeds of knowledge already planted within the hearts of the every doctor, nurse, EMT, fireman and healthcare provider, which will grow into a single united compassionate thriving tree, shading all cultures of our community, and eventually bear the fruits of a unified healthcare system that spans the entire globe.

VALUES

We share our expertise, compassion, respect and value for every human life with our fellow healthcare providers, volunteers and people from every race, creed and religion dedicated to promoting and saving lives.

We demonstrate accountability, integrity, pride, respect and resourcefulness.

We strive to provide the latest, most up to date information in addressing the educational needs of the health care community and the general public.

We foster an environment that celebrates diversity, excellence, and encourages honesty, respect and integrity.

We work cooperatively with our colleagues and our community to advance the knowledge of not only healthcare providers but the general public as well.

We exhibit leadership by actively taking part in and promoting community events to raise public awareness of the nation's overall fear of participating in life saving situations in ways worthy of public respect and confidence.

VALUES

We challenge every healthcare provider to sit down with a list of the very values they founded their business on, read them carefully and ensure that they are doing their everyday business based on their mission, values and visions.

We abide by the law and strictly enforce and prohibit any illegal, dishonest, unethical or otherwise deceptive behavior.



BUSINESS DESCRIPTION AND VISION

GOALS AND OBJECTIVES

GOAL:

1). Expand my business and achieve magnet status and recognition on an international level.

OBJECTIVE:

1). Ensure that all of my business is conducted based on my vision, mission and values statements by reviewing each statement on the first day of every month, looking for ways to improve them, re-write them, update them and note each time they are reviewed and updated.

2). Set this as a monthly appointment on my calendar to ensure this task is done every month.

3). Create a plan of care for my business, listing specific goals, time frame to accomplish these goals, address every issue of operation by listing the problem, goal, objective, time frame in which it is to be completed, or identifying why the problem was not solved, and rewriting and identifying ways to meet the new goal within a specified length of time.

4). Ensuring a Continual Focus on the Mission, Values and Vision To keep the mission, values and vision in the forefront, the board of trustees will incorporating the following into its governance processes.

5). Examine the mission, vision and values in relation to today's challenges and opportunities; ensure that each is appropriate and forceful in driving strategies, objectives, action plans, opportunities and obligations over the next several years.

6). Ensure that mission, values and vision are prominent elements of decision making at all board meetings; review annually at the board retreat, challenging the assumptions in place at the time the mission and vision were conceived, and modify based on the realities of today's environment.

7). Test all policy and strategy decisions by asking how/if they will strengthen the ability to achieve the mission and vision.

8). Regularly review the status of strategies and objectives, and ensure fit with mission and vision.

9). Ensure that a well-defined board-approved system is in place to measure progress toward achieving mission, vision and strategies, and take timely corrective action, when necessary.

10). Ensure that staff leadership is actively involved in all phases of strategic planning leadership.

11). Demand well thought-out strategic options and alternatives from management prior to defining a strategic course of action.

12). Ensure that a continual flow of new information and assumptions are presented at board meetings, and that trustees use the information to quickly modify strategic direction as necessary.

13). Produce strategically-oriented committee and task force reports that enable a continual focus on strategic issues.

14). Continue to conduct an annual board self-assessment to identify specific leadership gaps and governance improvement opportunities.

15). Continually scan the environment for meaningful change critical to hospital success; present findings to keep the board focused on issues and priorities vital to organizational success.

16). Develop and implement a process for creating an annual governance improvement plan and annually assess environmental and organizational changes on the horizon, and determine new governance skills required to forcefully and effectively lead throughout the change process.

17). Develop skills through education and documentation of competence.



GOAL:

Develop policies and procedures for dealing with every operational aspect of my business so that as my business expands and I open more offices, each will be run in unified manner in accordance with preset expectations for employee behavior, job description, business dealings with colleagues, suppliers, and competition, and how issues will be resolved in a timely manner.

OBJECTIVE:

1) On completion of my business plan I will create these templates on my computer, name and save them on the desktop so that I have access to them not dependant on the internet, and they will be on my mind frequently as they will be in sight on my desktop. I will date and time each entry, each step leading to completion and note date and time of completion and review. This will be kept updated on an ongoing basis.

GOAL:

Obtain Course Director for TNCC Trauma Nursing Core Course and ENPC Emergency Nurse Pediatric Course before the end of 2015.

OBJECTIVE:

I am in the process of becoming a course director for both ENPC and TNCC. Each will have a new Edition and program coming out in the spring of 2015. If I obtain course director for these now, I will have to repeat everything I have done when the newest updates and edition of the program are released in 2015.

GOAL:

Obtain American Heart Association Training Center Status.

OBJECTIVE:

Complete my business plan and application process on or before November 1, 2014. Meeting this goal will lead to expanding my business by teaching and aligning new instructors with my training center.

GOAL:

Provide a way for previous and current students to review my business. How were the courses taught, what could be improved, and make these reviews public whether good or bad to establish my intent to be honest in all business dealings.

OBJECTIVE:

Before December 1, 2014 contact Yahoo small business support and get assistance in adding this to the website for all to view on the public webpage. Make a formal announcement that all evaluations will be made public.

GOAL:

Become the leader in providing American Heart Association courses as well as the American Academy of Pediatrics beginning with the Colorado Springs area and extending throughout the state of Colorado within 3 years. Expand into additional states, at minimum one per year as allowed by the American Heart Association.

OBJECTIVE:

1). Increasing the effectiveness of marketing. Create a more effective marketing program to reduce wasted dollars and gain new customers. Expand advertising into markets not previously targeted. Select at minimum 1 new source per week. Document and keep this ongoing. Begin the process by November 1, 2014.

2).Seek out free advertising and list my business on 4 new websites per week. Begin and keep this process ongoing by November 1, 2014.

3) Create email campaigns, coupons and deals. Send these to potential students or healthcare organizations as well as previous students to gain word of mouth advertising opportunities.

4) Continue to provide free classes bi-monthly, and on a case by case basis provide courses at no cost for unemployed healthcare providers to help secure an improved opportunity for employment and free classes for new parents, parents with small children or who are currently pregnant and reach out into the community to Boy and Girl scouts of America as well as middle schools, high schools and the YMCA.



GOAL:

Obtain Instructor certifications for courses not frequently offered and provide night time classes as well as day classes. Make arrangements to go to the facilities to reduce their cost in hours lost for employees having to travel out of town, mileage and hotel room reimbursements.

OBJECTIVE:

Offer each facility the opportunity to allow you to teach at their facility and remind them of a decrease in lost of hours worked by employees as well as travel time, mileage reimbursement. This has already began and will remain ongoing. My first in facility class was August 31, 2012 for 4 students in a Pediatric Advanced Life Support class.



GOAL:

Create an American Heart Association Training Center Orientation Program for New Training Centers.

OBJECTIVE:

1) Begin by creating a "how to" step by step checklist to help new training centers succeed. 2) Share my business plans, quality assurance plan and any documents that might benefit a new training center.

GOAL:

Improve customer service. Hold myself accountable by assessing the events of the day to determine what could have been done better. What could have been done faster and what would have resulted in a more satisfied customer. Keep a daily log and implement new ideas that will result word-of-mouth advertising and more loyal customers.

OBJECTIVE:

1) Research competitors and compare the services they offer with what my business is able to offer and evaluate how my competitors perform. Read their reviews and consider making changes. Evaluate at least one competitor per month local or out of state. Keep this information logged on my business plan, and note entries with date.



BUSINESS DESCRIPTION AND VISION

BRIEF HISTORY OF THE BUSINESS

I have worked in the hospital setting for the past 26 years. I obtained my Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), Basic Life Support (BLS) and ECC & Pharmacology Instructor certifications almost three years ago. I have learned many ways to incorporate humor into the classes. I encourage students to come to class relaxed and expect to have fun, learn a lot of information and become 100% confident in their ability to handle a real life threatening situation before they leave my class.

My passion is healthcare. I love helping and caring for people. I am proud of my ability to save more lives now, than I ever have before. In the past it was just me and the code team. Now, it's every student that walks through the doors of my classroom, and every patient that they will care for, for the rest of their careers.

Throughout my career I had to take these very courses which were the most dreaded words anyone could announce to a healthcare provider. The most horrifying were the ACLS Megacode. In this exercise, you were chosen to be team leader in a life threatening scenario involving an infant, child or an adult and it was your job to identify the lethal heart rhythm, ensure the manikin patient received oxygen, appropriate drugs by name and dosage, IV access, appropriate electrical therapy such as defibrillation at the recommended settings as well as direct other team members to be responsible for managing the airway, administering the medications or electrical therapy, direct someone to perform chest compressions, check for a pulse and optimize perfusion, hemodynamics, ventilation and oxygenation. You were put on the spot, in front of your peers, friends and co-workers and expected to perform every step perfectly. Every step is graded by the instructor and if one critical element was left out, your patient died and you failed the course.

Studying required memorization of an entire textbook. If you failed, you were not allowed to work in any critical area of the hospital until you made arrangements to retake the class and obtain certification. In most instances, they were even suspended from work until they received the certification.

I decided to become part of the solution and not part of the continued problem. I began three years ago learning everything I could about running a business, building a website, generating leads, learning HTML coding and what Metatags and other things were. In April 2012 I decided to make my dream become a reality. I chose my business name, location, logo, ordered supplies and opened my business in May of 2012.

Through humor and a fun relaxing teaching environment I am reaching more and more healthcare providers who were terrified after hearing the horror stories.



COMPANY PRINCIPLES

1. BE TRUSTWORTHY:

Customers want to do business with a company they can trust. When trust is the foundation of a company confidence is instilled in the relationship and reflects on the character, ability, strength, and integrity of a business.

2. KEEP AN OPEN MIND:

Actively seek out opportunities to improve the company. Ask for opinions and evaluations from both customers and team members. Invite peers and colleges to monitor classes on a walk in basis.

3. MEET OBLIGATIONS:

Do everything in my power to gain and retain the trust of past customers and clients. Honoring all commitments and obligations. Do not make promises or guarantees that cannot be kept.

4. HAVE CLEAR DOCUMENTS:

Re-evaluate all print materials including small business advertising, brochures, and other business documents making sure they are clear, precise and professional. Make sure they do not misrepresent or will be easily misinterpreted. These documents represent me and my company and I want them to look nice and be professional.

5. BECOME INVOLVED INTHE COMMUNITY:

Remain involved in community-related issues and activities. Demonstrating that my business contributes to the community.

6. MAINTAIN ACCOUNTING CONTROL:

Be accountable for accurate record keeping. This will show the progress of my company, and will serve as a resource for any "questionable " activities. This will also alert me to any dubious activities that need to be ended promptly.

7. BE RESPECTFUL:

Treat others with the utmost of respect. Treat them as you would your own family, nothing less. Regardless of differences, positions, titles, ages, or other types of distinctions, always treat others with professional respect and courtesy.



DEFINITION OF THE MARKET

BUSINESS INDUSTRY AND OUTLOOK

Saving American Hearts: The Industry Overview

According to the Colorado Department of Education: In the State of Colorado, the following healthcare and related degrees were awarded between 2012-2013.

Associates Degrees 8,478

Baccalaureate Degrees 23,148

Masters Degree 7,144

Total 38,770 Healthcare Related Degrees in a single year in Colorado alone.

The 2011 salary survey conducted by Advance for Nurses magazine indicated that nurses who have specialty certifications earn approximately $7.36 more per hour than nurses with no specialty certifications.*

CareerBuilder says in 2014, the annual local salary for:

Critical Care nurse in Denver, Colorado $67,997 = Local Average Salary $73,581 = US National Average Salary

Nurse CCU Salary in Colorado Springs, Colorado $67,507 = Local Average Salary $73,581 = US National Average Salary

Nurse CCU Salary in Pueblo, Colorado $69,848 = Local Average Salary $73,581 = US National Average Salary

Anesthesiology Nurse Salary in Denver, Colorado $70,727 = Local Average Salary $161,596 = US National Average Salary

LPN Salary in Denver, Colorado $48,8727 = Local Average Salary $48,380 = US National Average Salary

Medical Doctor Salary in Denver, Colorado $204,423 = Local Average Salary $193,085 = US National Average Salary



BUSINESS INDUSTRY AND OUTLOOK



Advanced Practice Nursing Category Sources: Salary.com's May 2012 Survey; Certified Nurse Anesthetist; Certified Nurse Midwife; Clinical Nurse Specialist; Nurse Practitioner.*

Median Annual Salary*

Certified Nurse Anesthetist (CRNA) $157,009 Certified Nurse Midwife $92,205 Clinical Nurse Specialist (CNS) $89,307 Nurse Practitioner (NP) and Family Nurse Practitioner (FNP) $90,642

This following information obtained from http://education-portal.com/denver,_colorado_(co)_colleges.html on October 23, 2014

EDUCATION

1 - University of Denver

Located in Denver, the University of Denver (UD) is a 4-year, private not-for-profit college that offers more than 170 undergraduate programs of study and more than 120 graduate and professional programs. UD offers short-term certificates, bachelor's and master's degrees, research/scholarship doctoral degrees, professional practice doctoral degrees and postbaccalaureate and post-master's certificates. According to the National Center for Education Statistics (NCES), UD awarded about 3,977 degrees and 126 certificates in 2011-2012. In 2013, U.S. News & World Report ranked UD 83rd among the best national universities. UD also ranked No. 41 by Kiplinger's Personal Finance in the 'best value among private universities' category. UD's Daniels College of Business ranked high in several categories by U.S. News & World Report, Bloomberg Businessweek and the Wall Street Journal.

2 - University of Colorado - Denver

Ranking second in terms of program variety is the University of Colorado - Denver (CU Denver), which offers about 100 academic programs. CU Denver offers bachelor's and master's degrees, post-master's certificates, research/scholarship doctoral degrees and professional practice doctoral degrees, as well as online and hybrid courses.



DEFINITION OF THE MARKET

BUSINESS INDUSTRY AND OUTLOOK

Saving American Hearts: The Industry Overview (Continued)

Students interested in research or professional medical programs can find many academic options available at CU Denver's Anschutz Medical Campus, which is located in Aurora, CO. In the 2013 edition of 'America's Best Graduate Schools', U.S. News & World Report ranked several of CU Denver's programs, including its nursing master's degree program (15th), pediatric nurse practitioner program (5th) and physician assistant master's/doctorate programs (11th). The Princeton Review also ranked CU Denver in its 2007 editions of its 'America's Best Value Colleges' and 'Best Western Colleges - 'Best in the West' categories.

3 - Metropolitan State University of Denver

Metropolitan State University of Denver (MSU Denver), with its main campus being the Auraria campus in downtown Denver, offers more than 70 academic programs, the third highest in the area. MSU Denver is a 4-year, public school that offers bachelor's and master's degree programs. The university also offers evening, weekend and online courses. For the 2011-2012 school year, MSU Denver awarded more than 3,000 degrees, according to the NCES. The most popular bachelor's degrees awarded were in biology/biological sciences, accounting, English language and literature, criminal justice/safety studies, registered nursing, behavioral science and general psychology. The most popular master's degrees were in general education and social work. MSU Denver also has campuses in Northglenn and Greenwood Village.

University of Colorado

The University of Colorado at Colorado Springs is a public, 4-year institution serving 8,893 undergraduate and 1,721 graduate students, as of Fall 2010. Students have a wide range of degree programs to choose from, 60 in all, including 36 bachelor's degree programs. In 2010 rankings, U.S. News and World Report ranked UCCS seventh in its top public schools list and 32nd in western universities. The Beth-El College of Nursing and Health Sciences offers nursing degrees at all levels. In 2010, U.S. News and World Report ranked the college 99th in nursing schools. In the same list, the college was named one of the best health schools. The American Association of Colleges of Nursing accredits nursing programs at Beth-El College of Nursing and Health Sciences.

Nursing Degree Programs

Bachelor of Science in Nursing This program is designed to prepare students for entry-level nursing careers. At the start of the second year, students who have completed all prerequisite classes in their first year apply for placement in the clinical program, where they gain practical experience in nursing.

Starting in the second year, students learn about nutrition, nursing research and management and the needs of specific populations, such as pediatrics and women of childbearing age. Students who already hold a bachelor's degree in another field can complete an accelerated BSN option in 16 months.

Registered Nurse to BSN

This program is designed for licensed registered nurses (RNs) to complete a Bachelor of Science in Nursing. The program includes 32 credits in online health sciences or nursing classes, like health assessment, community health and an 80-hour clinical capstone. Nurses who graduated more than three years prior to enrollment into the RN to BSN program must have 1,000 hours clinical experience or complete the RN refresher course, which is also offered by the Beth-El College of Nursing and Health Sciences.

Master of Science in Nursing

Students must complete 40-52 graduate level credits in classes that deal with subjects like the philosophy and theory behind caring for others and work in nursing. Other required courses allow students to apply their knowledge of nursing in terms of regulations, ethics and legality. Within the MSN curriculum, students can specialize in a nurse practitioner option focusing on adults or family care, or clinical nurse specialist. All courses for the Master of Science in Nursing are available online.

Doctorate of Nursing Practice

The Doctorate of Nursing Practice is meant for clinical nursing specialists or nurse practitioners who have obtained master's degrees. Students must complete courses in nursing theory, healthcare policy and advance practice nursing prior to enrollment, and later complete courses in population-based healthcare, organizational leadership and advanced healthcare policy. A 3-semester clinical residency is required of all DNP students. Students must take three courses in geriatric nursing or holistic nursing.

DEFINITION OF THE MARKET

BUSINESS INDUSTRY AND OUTLOOK

Saving American Hearts: The Industry Overview

OUR POSITION IN THE INDUSTRY

There are currently 110 hospitals serving the State of Colorado.

THE COMPETITION

While there are currently more than two hundred businesses offering CPR in the Denver, Pueblo and Colorado Springs, Colorado area only a select few of these can offer American Heart Association Pediatric Advanced Life Support (PALS). An even smaller percentage offer these classes frequently, and even more, offer fewer specialty classes such as Neonatal Resuscitation or Advanced Cardiac Life Support for Experienced Providers or ACLS EP. There are a few hospitals in the area offering the American Heart Association ECC & Pharmacology Course and usually offer it only once or twice during the entire year.

Currently there is one company dominating the market. Colorado Advanced Life Support in Northglenn, Colorado. They offer the ACLS Renewal Class October 28, November 20 and December 15, 2014. This class is offered only 3 times before the end of 2014. There are still 68 days left in this year as of today October 24, 2014.

DEFINE THE CRITICAL NEEDS OF MY PERCEIVED OR EXISTING MARKET

No one in the entire State of Colorado offers night classes. I myself have worked night shift for 26 years. Being awake in the daytime to take an eight or sixteen hour long class is compared to getting you to take a class from eight o'clock pm to eight o'clock am and be prepared to take an hour long written test at the end of class. In addition to being awake when the student is usually asleep, they must also take the night off from work to go to class the next morning, miss also that night's work and the following day to recover from flipping their schedule from day time back to night time.

I found the Neonatal Resuscitation Provider Course, offered in the area, only one to two times per year. The local providers for these classes do not offer them frequently usually once per week, initial certification courses are usually offered only one time per month.

On the average, most businesses like mine do not offer as many courses as I do. Some offer online courses, but the trend is declining due to companies promising American Heart Association provider cards and then giving the student a card from another organization, often one that does not exist.

Only the American Heart Association provider cards are nationally accepted. A nurse presenting another provider card, will be treated as though they are not certified and will not be allowed to work until an American Heart Association provider card is obtained.

MY TARGET MARKET

Every healthcare worker: nurses aid, registered nurse, licensed vocational nurse, EMT, doctor, respiratory therapist and monitor tech must all keep their Basic Life Support certification up to date. This is a condition of maintaining their nursing license according to the State Board of Nursing.

Doctors and nurses working in any specialty area of the hospital such as emergency room, critical care unit, progressive care unit, Post Anesthesia Care Unit, Special Procedures or telemetry/cardiac unit must also keep their Basic Life Support (BLS) in addition to Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) and Trauma Nursing Core Course (TNCC) up to date.

Doctors and nurses who work with children in the Emergency room must keep Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), Neonatal Resuscitation Provider (NRP) certification, Trauma Nursing Core Course (TNCC) and Emergency Nurse Pediatric Course (ENPC) up to date.

Those working in Labor and Delivery, some Emergency rooms or Pediatric Intensive Care units must also obtain Pediatric Advanced Life Support (PALS) and Neonatal Resuscitation Provider (NRP) certification.

My business is going on 5 years old. I have new students on a weekly basis as well as returning students, and those who were referred to me by a prior student. I am seeing continued growth on average every month compared to previous months. Here are my findings:

3 Month Total = 353 Students * Average 118 Students per month

I expect more growth in the next coming months as I will be offering courses my competitors do not offer. I expect my business to grow as much as 50% before the end of December 2015. In January 2015 I will begin offering night courses, which none of my competitors offer.

WHAT MAKES SAVING AMERICAN HEARTS UNIQUE

Saving American Hearts marketing strategy is to emphasize the quality of the classroom instruction I provide. Promote the stress free fun atmosphere which enhances learning and classroom participation. I strive to make their class exciting and fun ! My students have told me they learned more in my class than they have learned in all previous classes combined.

We offer courses not frequently offered by the competition, and offer them several times per week. We will also offer some services that are currently unique, such as the American Academy of Pediatrics Neonatal Resuscitation Program (NRP), Trauma Nursing Core Course (TNCC), and Emergency Nurse Pediatric Course (ENPC) as well as offering night classes.



DESCRIPTION OF PRODUCTS AND SERVICES

BLS FOR HEALTHCARE PROVIDERS (BLS) - CLASSROOM

The Basic Life Support (BLS) for Healthcare Providers Classroom Course is designed to provide a wide variety of healthcare professionals the ability to recognize several life-threatening emergencies, provide CPR, use an AED, and relieve choking in a safe, timely and effective manner.

AUDIENCE

This course is for healthcare professionals who need to know how to perform CPR, as well as other lifesaving skills, in a wide variety of in-hospital and out-of-hospital settings.

COURSE CONTENT

* Key changes in basic life support, reflecting the new science from the 2010 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care

* Critical concepts of high-quality CPR

* The American Heart Association Chain of Survival

* 1-Rescuer and 2 - Rescuer CPR and AED for adult, child and infant

* Differences between adult, child and infant rescue techniques

* Bag-mask techniques for adult, child and infant

* Rescue breathing for adult, child and infant

* Relief of choking for adult, child and infant

* CPR with an advanced airway*

* This is an introduction to the compression/ventilation rate and ratio for a patient who has an advanced airway in place.

Initial Provider Course requires approximately 4.5 hours to complete, including skills practice and skills testing. Renewal Course requires approximately 4 hours, including skills practice and skills testing. *course time based on 1 instructor: 6 student: 2 manikins

FEATURES:

* Video based course ensures consistency

* Instructor led, hands on class format reinforces skills proficiency

* Student manual comes with new Pocket Reference Card, designed to provide quick emergency information to the rescuer at any time.

* Updated Science based content American Heart Association BLS for Healthcare Providers Course Completion Card is valid for two years.

In the classroom, students participate in simulated clinical scenarios and learning stations. Students work with an AHA BLS Instructor to complete BLS skills practice and skills testing. Students also complete a written exam.

ADVANCED CARDIOVASCULAR LIFE SUPPORT (ACLS) - CLASSROOM

In this classroom-based course, providers enhance their skills in treating adult victims of cardiac arrest or other cardiopulmonary emergencies, while earning their American Heart Association ACLS Providers Course Completion Card.

AUDIENCE

ACLS is designed for healthcare professionals who either direct or participate in the management of cardiopulmonary arrest and other cardiovascular emergencies. This includes personnel in emergency response, emergency medicine, intensive care and critical care units.

COURSE CONTENT

* Key changes in advanced cardiovascular life support, reflecting the 2010 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care

* Basic life support skills, including effective chest compressions, use of a bag-mask device and use of an (AED)

* Recognition and early management of respiratory and cardiac arrest

* Recognition and early management of peri-arrest conditions such as symptomatic bradycardia.

* Airway management

* Related pharmacology

* Management of acute coronary syndromes (ACS) and stroke

* Effective communication as a member and leader of a resuscitation team

* Effective Resuscitation Team Dynamics

COURSE FORMAT

Initial Provider Course requires approximately 10-12 hours to complete, including skills practice and skills testing. Renewal Course requires approximately 5-6 hours, including skills practice and skills testing. *course time based on 1 instructor: 6 student: 2 manikinsClassroom-based (instructor and video, with skills conducted throughout)

FEATURES

* Course uses learning stations for practice of essential skills simulated clinical scenarios that encourage active participation

* Hands-on class format reinforces skills proficiency

* Classroom-based works well for learners who prefer group interaction and instructor feedback while learning skills

CONTINUING EDUCATION AHA offers Continuing Education credits through CECBEMS for EMS students who have successfully completed the ACLS Provider classroom course. CECBEMS is a national provider of continuing education credits for EMS professionals only. DESCRIPTION OF PRODUCTS AND SERVICES

ADVANCED CARDIOVASCULAR LIFE SUPPORT (ACLS) - CLASSROOM (Continued) Because the continuing education approval process for nurses and physicians is much more involved, CME/CE credit for these professions will not be available through the AHA at this time. Continuing education credit will continue to be offered for multiple professions for completion of the HeartCode® ACLS Part 1 program.

Continuing Education Accreditation – Emergency Medical Services ACLS Provider Course (initial/full course) This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 12.00 Advanced CEHs, activity number 11-AMHA-F2-0119.

ACLS Update Course Continuing Education Accreditation – Emergency Medical Services This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 5.25 Advanced CEHs, activity number 14-AMHA-F2-0224.



PEDIATRIC ADVANCED LIFE SUPPORT (PALS) - CLASSROOM

This classroom, video-based, Instructor-led course uses a series of simulated pediatric emergencies to reinforce the important concepts of a systematic approach to pediatric assessment, basic life support, PALS treatment algorithms, effective resuscitation and team dynamics. The goal of the PALS Course is to improve the quality of care provided to seriously ill or injured children, resulting in improved outcomes.

AUDIENCE

The PALS Course is for healthcare providers who respond to emergencies in infants and children. These include personnel in emergency response, emergency medicine, intensive care and critical care units such as physicians, nurses, paramedics and others who need a PALS course completion card for job or other requirements.

DESCRIPTION OF PRODUCTS AND SERVICES PEDIATRIC ADVANCED LIFE SUPPORT (PALS) - CLASSROOM

COURSE CONTENT

* Key changes in pediatric advanced life support, reflecting the new science from the 2010 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care

* 1- and 2-rescuer child CPR and AED use

* 1- and 2-rescuer infant CPR

* Management of respiratory emergencies

* Rhythm disturbances and electrical therapy

* Vascular access

* Resuscitation team concept

* Cardiac, respiratory and shock case discussions and simulations

* Systematic Approach to Pediatric Assessment

CLASS FORMAT

* Full course: 14 hours 10 minutes, plus additional time for breaks and lunch.

* Update course, with all optional stations: 8 hours 20 minutes, plus additional time for breaks and lunch.

* Update without optional stations: 6 hours 20 minutes, plus additional time for breaks and lunch.

FEATURES

* Course uses learning stations for practice of essential skills simulated clinical scenarios that encourage active participation.

* Hands-on class format reinforces skills proficiency

PEDIATRIC ADVANCED LIFE SUPPORT (PALS) - CLASSROOM * Classroom-based works well for learners who prefer group interaction and instructor feedback while learning skills

CERTIFICATION

Students who successfully complete the PALS Course, including the following components, will receive a PALS Provider course Completion Card, valid for two years:

* Pass the 1- and 2-Rescuer Child BLS With AED and 1- and 2-Rescuer Infant BLS Skills Tests

* Actively participate in, practice and complete all learning stations

* Complete the closed-book written exam with a minimum score of 84%

* Pass 2 PALS core case scenarios (1 cardiac, and 1 respiratory or shock case) as a team leader, providing appropriate medical treatment and demonstrating effective team dynamics

CONTINUING EDUCATION Pediatric Advanced Life Support Course (with all optional lessons), ECC Training Centers CERTIFICATION TERMS:

CECBEMS (EMS Practitioners) – October 1, 2011 – September 30, 2014

ACCREDITATION STATEMENTS:

Continuing Education Accreditation – Emergency Medical Services This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 14.25 Advanced CEHs, activity number 11-AMHA-F2-0135.

Pediatric Advanced Life Support Update Course (with optional lessons 4, 5, and 6), ECC Training Centers

CERTIFICATION TERMS:

CECBEMS (EMS Practitioners) – October 1, 2011 – September 30, 2014

ACCREDITATION STATEMENTS:

Continuing Education Accreditation – Emergency Medical Services This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 8.25 Advanced CEHs, activity number 11-AMHA-F2-0137.

Pediatric Advanced Life Support Update Course (without optional lessons), ECC Training Centers CERTIFICATION TERMS:

CECBEMS (EMS Practitioners) – October 1, 2011 – September 30, 2014 ACCREDITATION STATEMENTS:

Continuing Education Accreditation – Emergency Medical Services This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 6.25 Advanced CEHs, activity number 11-AMHA-F2-0136.



ADVANCED CARDIOVASCULAR LIFE SUPPORT FOR EXPERIENCED PROVIDERS (ACLS EP) - CLASSROOM

ACLS EP is the most advanced course offered by the American Heart Association. It was designed to address the critical thinking skills needed by healthcare providers who regularly respond to complex cardiovascular, respiratory and other emergencies, such as physicians and nurses in the emergency and critical care areas and paramedics in prehospital care. This audience should have a mastery of ACLS.

The ACLS EP Course goes beyond ACLS by giving these specialized providers more focus and information to deepen their knowledge around the periarrest, arrest and postcardiac arrest care. In the ACLS EP Course, providers will actively participate in complex case scenarios and apply critical thinking skills to reach a differential diagnosis and rapidly create a treatment plan for the patient.

The goal of the ACLS EP Classroom Course is to improve outcomes in complex cardiovascular, respiratory and other ( metabolic, toxicologic) emergencies by expanding on core ACLS guidelines and encouraging critical thinking and decision-making strategies. Through instruction and active participation in case-based scenarios, learners enhance their skills in the differential diagnosis and treatment of pre-arrest, arrest and post-arrest patients.

ACLS EP has been updated to reflect science from the following:

• 2010 AHA Guidelines for CPR and ECC

• 2013 American College of Cardiology Foundation (ACCF)/AHA Guidelines for the Management of ST-Elevation Myocardial Infarction

• 2012 ACCF/AHA Focused Update of the Guideline for the Management of Patients With Unstable Angina/Non–ST-Elevation Myocardial Infarction

AUDIENCE:

The ACLS EP Course is for seasoned healthcare providers who are proficient in performing BLS and ACLS skills, reading and interpreting ECGs, and understanding ACLS pharmacology and who regularly lead or participate in emergency assessment and treatment of pre-arrest, arrest or post-arrest patients. This audience includes physicians, paramedics and emergency department or critical care nurses. Also, the Course Director may allow other professionals who are deeply involved in the field of resuscitation, including scientists, educators and researchers, to take the ACLS EP Course.

COURSE CONTENT:

ACLS EP teaches the following: • Applying the expanded systematic approach (ACLS EP Survey) to patient assessment, evaluation and management

• Cardiovascular Emergencies

• Cerebrovascular Emergencies

• Respiratory and Metabolic Emergencies

• Post—Cardiac Arrest Care

• Clinical Pharmacology and Toxicology Emergencies

• High Quality CPR

• Effective communication within a resuscitation team and recognition of the impact of team dynamics on overall team performance

CLASS FORMAT:

ACLS EP is a classroom-based, Instructor-led course, featuring case-based scenarios. In learning stations, interactive case-based discussions are facilitated by the ACLS EP instructor. The cases are designed to promote critical thinking and decision-making.

The recommended group size for ACLS EP is 6-10 learners, per one ACLS EP Instructor. There are no skills practiced in ACLS EP. All learners should come to class with a solid foundation in ACLS and ready to be tested in ACLS skills, including CPR AED, bag-mask ventilations and Megacode.

The four core learning stations are:

1. Cardiovascular

2. Clinical Pharmacology and Toxicology

3. Respiratory and Metabolic

4. Post—Cardiac Arrest Care

CERTIFICATION:

For successful course completion, learners must actively participate in all case-based scenarios and must meet all current ACLS course completion requirements including:

• Pass the 1-rescuer CPR and AED skills test

• Pass the bag-mask ventilation skills test

• Pass the Megacode skills test

• Pass the ACLS Provider exam with a score of 84% or higher Learners who successfully complete the requirements of the ACLS EP Course will receive an AHA ACLS EP course completion card, valid for two years. Please note, the ACLS EP card supersedes the ACLS provider card.

Before entering an ACLS EP Course, learners are required to have mastered ACLS principles, including proficiency in performing BLS, understanding of the ACLS algorithms, rapid and accurate rhythm recognition and ACLS pharmacology.

All learners must successfully pass the ACLS exam before entering an ACLS EP Course. Learners are required to show proof of passing the exam either by submitting their completed exam to the course coordinator prior to the course or bringing it with them to the class.

CONTINUING EDUCATION:

The following CE is offered for ACLS EP. It is recommended that learners apply for this CE within 30 days of completing the course.

Continuing Education Accreditation—Emergency Medical Services This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 7.25 Advanced CEHs, activity number 13-AMHA-F2-0175.

FORMAT:

Course completion time is approximately 8 hours (7 to 7.25 hours without breaks and 8 to 8.5 hours with breaks).



ECC & PHARMACOLOGY

The AHA's ECG & Pharmacology Course has been updated to reflect the 2010 AHA Guidelines for CPR and ECC. This classroom-based, Facilitator-led course is designed to improve electrocardiogram (ECG) recognition skills and pharmacology knowledge for treating cardiovascular emergencies.

AUDIENCE

This course is for healthcare professionals who participate in the management of cardiopulmonary arrest or other cardiovascular emergencies. This includes personnel in emergency response, emergency medicine, intensive care and critical care units such as physicians, nurses, paramedics, and others who require this specialized knowledge for their job.

COURSE CONTENT

* Basic electrophysiology

* Normal ECG measurements

* Basic arrhythmias

COURSE CONTENT:

* Administration of appropriate drugs within the ACLS algorithms

COURSE FORMAT/TIME:

ECG & Pharmacology is a classroom-based, Facilitator-led course that includes two modules: ECG and Pharmacology, which may be offered together or separately.

ECG takes approximately 3.5 hours to complete; Pharmacology takes about 2.75 hours to complete. When combined, the estimated course length is 6.25 hours.

FEATURES:

* Only course available to focus on this critical knowledge

* Flexible instructional format with two units * ECG and Pharmacology * that be taught together or separately

* Fifty-page Student Workbook with colorful illustrations to be used before, during and after the course

* Open to any Instructor to teach with no requirement to be affiliated with an American Heart Association Training Center

* Instructor CD with instructor notes, lesson maps and administrative documents

CERTIFICATION AND/OR CONTINUING EDUCATION CREDITS

A certificate of completion is provided upon successful completion of this course; this course does not offer an AHA course completion card.

Continuing Education Accreditation * Emergency Medical Services

This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 6.00 Advanced CEHs, activity number 11-AMHA-F2-0139.





DESCRIPTION OF PRODUCTS AND SERVICES

HOW MY PRODUCTS AND SERVICES ARE COMPETITIVE

I frequently shop the market for classes offered from my competitors to compare my price with averages prices in and out of the area.

Basic Life Support (BLS) is $50 On average I have found the class from $40 to $50.

ADVANCED CARDIOVASCULAR LIFE SUPPORT (ACLS) is $150 (Initial or recert) I have found the initial certification from $175 to $200 and the recertification from $150 to $200

PEDIATRIC ADVANCED LIFE SUPPORT (PALS) is $150 (Initial or recert) I have found the initial certification from $175 to $200 and the recertification from $150 to $200

Please see the Appendices section for example brochures, and business cards



ORGANIZATION AND MANAGEMENT

Saving American Hearts is owned and operated by Catherine Brinkley RN. I am primarily responsible for all operating procedures.

I am in the process of filing for Limited Liability Company and a certificate of occupancy.

Holding Instructor Certifications for ACLS and NRP requires that I currently hold a Registered Nurse license.

I have been a registered nurse for almost twenty one years. I have served in many positions in the healthcare field both in and out of hospitals.

I have been a Director Of Nurses, Hospital Supervisor, Charge Nurse, Flight Nurse, Floor nurse in Intensive Care Units (ICU), Critical Care Units (CCU), Progressive Care Units (PCU), Post Anesthesia Units (PACU), as well as Telemetry, Orthopedics, Medical/Surgical, Pediatrics, Emergency Room, assisted in the Heart Catheterization Lab, have done Home Health, Psychiatric units, and Long Term Acute Care facilities.

I am currently a Basic Life Support (BLS) Instructor, Advanced Cardiac Life Support (ACLS) Instructor, Pediatric Advanced Life Support (PALS) Instructor and ECC & Pharmacology Instructor through the American Heart Association.

Within the next 60 to 90 days I plan on having my Neonatal Resuscitation Provider Instructor certification.

I plan on obtaining my Trauma Nursing Core Course (TNCC) Instructor certification and Emergency Nurse Pediatric Course (NRP) Instructor Certification before 2013.

I have included my resume as follows:

Catherine Brinkley RN heart79401@yahoo.com (337) 238-8501

*OBJECTIVE

I want to be able to tell people about where I work, a place that stands for compassion, honesty, prestige, integrity and respect. A facility where there is accountability and justice. A place where the right thing is always done, and it is expected.

I am seeking a position that will provide professional growth and advancement while utilizing my expertise, experience and knowledge.

I have been a Registered Nurse for more than 20 years. I have obtained my BLS, ACLS, and PALS Instructor certifications, and I teach a 26 week Telemetry course. I plan on obtaining my TNCC provider and instructor certification before 2013. I will have obtained my Neonatal Resuscitation Provider Instructor Certification by mid November 2012.

On my career journey I have directed, administered and controlled the day to day operation and activities of facilities and programs in assigned areas and ensured compliance with established company and regulatory guidelines and procedures in order to provide high quality services and outstanding patient care.

I have participated in the implementation of divisional and company initiatives and strategies. Practiced cost containment strategies, maintained profitability and growth of areas, while ensuring compliance with all pertinent company policies and regulatory requirements.

I have spent most of my career as charge nurse, Hospital Supervisor, and Interim Administrator. I have been a Director of Nurses and conducted education seminars and in-services for various ventilators, weaning procedures, Hypothermia protocols and the Intra Aortic Balloon Pumps used in post-op Open Heart and CABG patients.

*LICENSES & CERTIFICATIONS

ACLS Instructor Expires Nov 2016 PALS Instructor Expires Nov 2016 BLS Instructor Expires Nov 2016 RN State of Texas 650552 04/30/2016 NRP - Neonatal Resuscitation Program Expires 09/2016 ENPC Instructor Expires 04/2017 Precipitate Delivery Telemetry Certification Certified Defibrillator Trainer

*ADDITIONAL TRAINING

FEMA Emergency Management Institute IS-00836 Nuclear/Radiological Incident Annex May 2, 2009 Utilization Management 08/15/2006 Development of a Business Plan 08/15/2006 T.I.L.E. Texas State University of San Marcos March 2004 Business Ethics, Legal Compliance, and Conflicts of Interest Training through McKesson Health Solutions 4/7/2006

ASSOCIATES DEGREE IN NURSING AND APPLIED SCIENCE 1993 NEW MEXICO JUNIOR COLLEGE HOBBS, NEW MEXICO 88240

WORK HISTORY

*04/11 - Present Owner of Saving American Hearts where I teach ACLS, PALS, BLS, ECC & Pharmacology courses Authorized by the American Heart Association. 1711 W. Irving Blvd Suite 306 Irving, Texas 75061 ORGANIZATION AND MANAGEMENT

WORK HISTORY

*06/10- 4/12 Hospital Supervisor 7P-7A Atrium Medical Center 3305 Corinth Parkway, Corinth, Texas 79208 (940) 765-9701. An Acute Long Term Care facility. Currently our ICU holds 17 beds managing orally intubated and trached patients, ventillators and critically ill patients on numerous vasopressors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Code Team Leader as our facility does not have 24 hour in house physician coverage. *Responsible for the delivery of patient care that promotes safety and well-being of all patients, on every unit throughout the facility. *Plans, directs, coordinates and evaluates all intradepartmental and interdepartmental activities. *Act as the designated on-site hospital administrator after normal business hours. *Responsible for the assessment of all requests for administrator-on-call contact during hours on duty. *Responsible for all activities within the hospital in the absence of Administration and/or department directors. *Participates in the development and implementation of hospital policies and procedures, as well as making suggestions for revision of same. *Maintain open communication with all staff, physicians and departments. *Dual role combines clinical, professional expertise (i.e. RN) and supervisory*responsibilities. *Fulfills the job expectations of a Clinician (Medical/Technical resource) dedicated to clinical duties and supervisory duties as well. *Manages employees * responsible for following appropriate*processes for staff development and performance management and provides input to the Director of Nurses for the staffing decisions. *Manages daily operations, workflow, work schedules, timecard monitoring etc. to*ensure efficient and effective health center performance so that optimum patient care is provided. *Communicates regularly with staff, conducts meetings and shares information*regularly. *Providing Crisis Management in the absence of the Safety Officer, CEO and/or other Senior Managers.

*12/09 * 06/10 **Favorite Staffing 7255 W. 98th Terrace, Building 5, Suite #150 Overland Park, KS 66212 Phone: (913) 383-9733 Fax: (913) 383-9892 E-mail: Corporate@FavoriteStaffing.com

I worked at facilities such as St. Anthony*s Hospital of Denver, Colorado: Medical Center of Aurora, Swedish Medical Center and Littleton Adventist Hospital. I worked in every department except, cath lab and the operating room.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Provides high quality nursing care including assessment, triage, and treatment utilizing standards and guidelines established by Medical Director. *Assesses the nature and extent of illness or injury to establish and prioritize care of the critical patient.

ORGANIZATION AND MANAGEMENT

RESUME (continued)

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Responsible for carrying out the mission and goals of the facility assuring that safety remains the highest priority. * Provides nursing care from the initial contact until patient care is relinquished to the accepting nurse; maintains thorough patient care documentation. * Practices nursing within his/her scope of practice as defined by the states regulating each facility. * Maintains competency in knowledge and psychomotor skills by participating in ongoing laboratory and clinical experiences. *Communicates educational needs to the Education Coordinator. * Maintains documentation of required licensure, certifications, continuing education, safety training, OSHA and HIPAA training, clinical rotations, and advanced procedures. * Attends continuing education programs pertinent to his/her area of practice. * Knowledgeable in use and routine maintenance of all equipment and supplies used by each facility. *Responsible for reporting medical equipment failures and taking initial steps to insure repair of equipment as directed. *Maintain adequate supplies to deliver patient care. *Keeps areas clean and orderly to insure rapid response to all critical requests. * Maintains positive interpersonal relationships with colleagues, EMS representatives, Hospitals, administration and the public. * Participates in patient and referring institution follow-up. * Participates in planned outreach marketing and education activities. * Serves as a role model, educator and clinical resource. * Acts as a preceptor and/or participates in orientation of new employees and students as assigned. * Act as a liaison and communicates program goals and objectives. * Participates in continuing and outreach education programs. * Maintains awareness of current issues related to pre-hospital care through participation in professional activities, i.e., national, state legislative-elected or appointed. * Participate regularly in activities, projects and committees. *Attend and participate in meetings according to established departmental guidelines. *Develops standards and guidelines as assigned. *Participate in departmental quality improvement activities as assigned. *Undertakes and maintains other duties as assigned.

*4/09 * 12/09 Nurse Finders Staffing Agency 201 Steele St Ste 1D Denver, Colorado 80206 (303) 722-7777 PRN staff to cover ICU / CVICU / TELE / ORTHO / Neuro / Trauma / Pediatrics / ER / PCU Step down/PACU and Med OBS.

I have worked with many facilities in the Denver area such as Aurora North and South, North Suburban Medical Center and Rose Medical Center.

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Perform all nursing duties in accordance with the state Nursing Act while adhering to all facility policies and procedures. ORGANIZATION AND MANAGEMENT

RESUME (continued)

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Monitor patient progress and identify any changes in status, acting on those changes to insure patient comfort and safety. *Assist physicians and all healthcare professionals caring for patient, always giving a complete and thorough report on patient status. *Perform routine nursing care to assigned patients, while utilizing age specific and universal precautions at all times.

*10/06 - 3/09 RN Super Float Pool /Contract Midland Memorial Hospital 2200 W. Illinois Midland, Texas 79401 Supervisor Shirley Clifton Director of Clinical Operations (432) 685-6604 ER/ICU/CVICU/Pediatrics/Progressive Care/Telemetry/Ortho-Neuro/3 Surgery and 4 Medical/PACU

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Perform all nursing duties in accordance with the state Nursing Act while adhering to all facility policies and procedures. *Monitor patient progress and identify any changes in status, acting on those changes to insure patient comfort and safety. *Assist physicians and all healthcare professionals caring for patient, always giving a complete and thorough report on patient status. *Perform routine nursing care to assigned patients, while utilizing age specific and universal precautions at all times.

*10/05 - 10/06 Provider Outreach Coordinator (POC) McKesson Health Solutions 335 Interlocken Parkway Broomfield, CO 80021 Supervisor Lisa Perkins (800)782-1334

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Served as a liaison between community shareholders, the Texas Medicaid and Medicare Program along with the Texas Department of Health and Human Services. *Organized community events that focused appropriate shareholders on the Disease Management (DM) program and other programs McKesson provides. *Responsible for reporting to the Provider Outreach Director (POD) and the Local Medical Advisor in the community to provide outreach activities of a contract. *Identified clinics and providers' offices in the Program's defined geographic area that treat Program-eligible clients, set up appointments to introduce the DM Program to physicians, office staff, and hospitals as well as introduced Community Based RN Care Managers(CBRNs)/Program Managers and the POD to clinic staff. *I visited with clinic and office staff regularly to review Program and enrollment numbers, update information, and identify opportunities to support providers in the care of these patients; brought programmatic feed-back from providers, received referrals, and solicited information on collaborative management needs of specific patients in the Texas Medicaid and Medicare Programs, and sent monthly progress reports to the Texas State Department of Health and Human Services. ORGANIZATION AND MANAGEMENT

RESUME (continued)

ESSENTIAL DUTIES & RESPONSIBILITIES:

*In coordination with the POD and CBRNs, I identified clinics that could benefit from specific programs with input from the State Director/Medical Advisor. *Attended conferences and meetings of local advisory groups and initiated health fairs in collaborations with community advocacy and state groups to set up and conduct educational programs for shareholders and clients in the community. *I am comfortable with public speaking; possess the ability to speak convincingly, manage business relationships, and influence clinicians. I am highly organized, computer literate and comfortable using Microsoft Office products (including PowerPoint) and browsing the internet.

*11/04-11/05 DIRECTOR OF NURSES KERMIT HEALTHCARE CENTER 2000 E. School Street Kermit, Texas (Full State survey with no deficiencies) Supervisor Becki Taff (432) 586-6665.

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Responsible for marketing/business development as well as cost efficiency, product enhancement, physician recruitment and annual budget planning. *Responsible for all staff education both Nursing and new employees: (OSHA Blood Borne Pathogens), Infection Precautions and Isolation, to include the proper use of equipment and precautions. *Directed the Fire/Safety Committee, Quality Assurance and Assessment teams. *Head of the Infection control, Medication, Peer Review and Quality Monitoring. *Responsible for medication review of drug interactions, FDA recommendations and manufacturer suggested monitoring. *Responsible for discharge planning and making appropriate referrals. *Sole investigator of all incidents with reporting of my findings to the Texas State Department of Health and Human Services. *Performed weekly, monthly and annual, and quarterly audits of all medical records for MD signature, diagnosis, History and Physicals, and procedure consents. *Responsible for immediate intervention for unstable patients and securing transport out of facility, if needed. *Performed Pre-admission assessments, screening, discharge referrals and follow-ups. *Responsible for hiring of all department staff and overseeing the daily running of facility, staffing and patient care issues. *Responsible for the resolution of complaints and reporting to Local Area on Aging, local and Regional Ombudsman, and the Texas Department of Health and Human Services.

*4/04-11/04 Weekend RN/HOUSE SUPERVISOR Veterans Administration Hospital in Big Spring, Texas (Approx 400 beds) Prime Staff Nursing Agency 2020 E. 8th Odessa, Texas 79761 (This agency is no longer in operation).

ESSENTIAL DUTIES & RESPONSIBILITIES: *Organized all available staff to prepare and serve breakfast to 400 patients when the entire kitchen staff went on strike and failed to come to work. *Responsible for daily staffing, assessments of critical and unstable patients as well as securing ORGANIZATION AND MANAGEMENT

ESSENTIAL DUTIES & RESPONSIBILITIES:

immediate transport out of the facility, if needed. *Issues regarding security, dietary, housekeeping, lab, bed control, admissions into the facility as well as attending CODE situations. *Managed emergency situations requiring notification of administration.

*5/04-8/04 RN STAFF/Contract through Sunbelt Staffing Tampa, FL 33626 Supervisor was Lisa Henrenko (800) 659-1522 SHANNON MEDICAL CENTER 4 SOUTH TRAUMA San Angelo, Texas I completed my contract at this facility. Contract expired 8/21/04

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Perform all nursing duties in accordance with the state Nursing Act while adhering to all facility policies and procedures. *Monitor patient progress and identify any changes in status, acting on those changes to insure patient comfort and safety. *Assist physicians and all healthcare professionals caring for patient, always giving a complete and thorough report on patient status. *Perform routine nursing care to assigned patients, while utilizing age specific and universal precautions at all times.

*3/04-11/06 PRN RN SITE REVIEWER/ UNIVAL 2100 Commonwealth Ann Arbor, MI 48105

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Responsible for scheduling and performing credentialing audits and certifications of hospitals and physicians within a 1000 mile radius.

*Provided NCQA Accreditation and quality improvement initiatives using medical record abstraction and pursuit services. *Participated in HEDIS Data Management System (HDMS) reporting to collect, manage and administer over-reading, random audits and regular Inter-Rater Reliability studies to ensure that data was abstracted accurately. *Awarded Accreditation to those compliant with regulatory guidelines.

*6/03-3/04 RN STAFF/CHARGE ALLIANCE HOSPITAL 504 N. Adams Odessa, Texas 79761 20 bed unit. Floated to CCU, Ortho, ER

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Night charge nurse and responsible for all nursing staff under my direction. ORGANIZATION AND MANAGEMENT

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Performed daily chart audits for doctor signature, proper diagnosis and coding for billing, ensured documentation was complaint with regulations. *Responsible for seeing that all doctors orders were carried out in a timely manner, consents were signed and on the chart as well as current test results, procedure notes and lab work. *I also made sure that post op notes and doctors orders as well as admission orders were written and on the chart. *Arranged staffing for the following day based on a patient acuity system that I developed.

*7/00-6/03 RN STAFF/CHARGE LONE STAR NURSING AGENCY 855 Central Dr Odessa, Texas 79761 Tele/MedSurg/Ortho/CCU/ICU/ER/Peds/Neuro/L&D PRN Staff or Charge nurse in above departments in various Texas Hospitals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Perform all nursing duties in accordance with the state Nursing Act while adhering to all facility policies and procedures. *Monitor patient progress and identify any changes in status, acting on those changes to insure patient comfort and safety. *Assist physicians and all healthcare professionals caring for patient, always giving a complete and thorough report on patient status. *Perform routine nursing care to assigned patients, while utilizing age specific and universal precautions at all times.

*8/97-7/00 RN STAFF/CHARGE STAFF RELIEF Staffing agency Flight Nurse at various Hospitals in Texas within 200 mile radius 314 Camden St Baltimore, MD 21201 Facility closed 7/2000

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Performs as a member of the evacuation crew. *Functions as the senior medical member of the evacuation team on CONUS, intra-theater, and inter-theater flights. *Provides for in-flight management and nursing care for all types of patients. *Informs agencies and personnel concerned with changes in patients * conditions or conduct of the mission. *Plans and prepares for evacuation missions. *Coordinates with the operational aircrew and preplans missions. *Prepares patient positioning plan to facilitate patient enplaning, nursing care, comfort, and safety. *Evaluates individual patient’s in-flight needs and requests appropriate medications, supplies, and equipment. *Supervises planning and securing of patients. *Prepares and maintains plan for patient evacuation from aircraft in case of an aircraft emergency. *Plans and provides in-flight patient care. ORGANIZATION AND MANAGEMENT

RESUME (continued)

*Provides continuing nursing care from originating to destination facility. *Continuously evaluates patient*s condition and reactions to inflight stresses. *Initiates appropriate action in management of patients* symptoms arising from illness, injury, and in-flight stresses. *Acts as liaison between medical and operational aircrews and support personnel in order to promote patient comfort and to expedite the mission. *Maintains and annotates in-flight patient records. **** *Maintains and completes data on forms relative to the mission. *Supervises deplaning of patients and off-loading of patient baggage, supplies, and equipment. *Briefs medical personnel at receiving medical facility on continuing nursing care and requirements. *Accompanies patient to receiving medical facility when appropriate. *Provides emergency care and initiates emergency treatment in the absence of a physician for inflight medical emergencies. *Provides emergency care to patients in the event of an aircraft emergency, wheels-up landing, ditching, rapid decompression, or fuselage fire. *Participates in nursing service administration activities. *Participates in the instruction and evaluation of the performance and quality of inflight nursing care routines and practices.

*6/95-8/97 RN CASE MANAGER HOME HEALTH NURSING SERVICE 7405 N. Butler Hobbs, New Mexico 88240 Over 200 patients total. Approx 25 visits/day + on call

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Responsible for skilled registered nurse visits to home bound patients. *Supervised visits with certified nurse aides as well as caregivers hired by the state or assigned by the agency. *Provided documentation to support the patient*s homebound status, skilled nursing services that were provided physician's orders. *Services I provided included required special medical training of a registered nurse to carry out the administration, teaching of medications and disease processes, simple and complex wound care requiring sterile dressing changes and complex cases requiring wound vac systems. *I assessed the patient*s sociological, spiritual, psychiatric and emotional needs as well as provided referrals for food, shelter, heating and air-conditioning, clothing and water. *I performed admission assessments and re-certifications. *I used the OASIS regulatory reporting and assessment program.

Reason for leaving, facility closed 8/97

*11/93-5/95 RN STAFF/CHARGE LEA REGIONAL HOSPITAL 5419 N. Lovington HWY Hobbs, New Mexico 88240 Med Surg/Tele /Rehab / Psych/ Peds/Ortho/CCU Reason for leaving, increase my knowledge base and work different fields of nursing to discover my favorites.

ORGANIZATION AND MANAGEMENT

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Perform all nursing duties in accordance with the state Nursing Act while adhering to all facility policies and procedures. *Monitor patient progress and identify any changes in status, acting on those changes to insure patient comfort and safety. *Assist physicians and all healthcare professionals caring for patient, always giving a complete and thorough report on patient status. *Perform routine nursing care to assigned patients, while utilizing age specific and universal precautions at all times.

http://www.savingamericanhearts.com Catherine Brinkley (719) 551-1222 Saving American Hearts, Inc 6165 Lehman Drive Suite 202 Colorado Springs, Colorado 80918 admin@savingamericanhearts.com